--- title: Return Policy | Official US Naval Academy Store description: We hope that you are pleased with your on-line purchase. Our guarantee covers all items on our website. If not satisfied, read our return policy today! --- Real Navy Gear. Real Navy Support. [![NABSD_Navyonline_Logo_FullColor_RGB_HiRes](https://go.navyonline.com/hubfs/NABSD_Navyonline_Logo_FullColor_RGB_HiRes.png) ![NABSD_Navyonline_Logo_FullColor_RGB_HiRes](https://go.navyonline.com/hubfs/NABSD_Navyonline_Logo_FullColor_RGB_HiRes.png) ](https://go.navyonline.com/) # Return Policy ## Satisfaction Guarantee We hope that you are pleased with your online purchase. Our guarantee covers all items on our website. ### Customer Service Our customer service representatives are available Monday thru Friday, 7am to 3pm EST. Call 410-293-8126. ### Exchange & Refunds by Mail You can exchange or return your online purchase back to our Mail Order department. With a receipt we will gladly credit your account, refund check or exchange for other merchandise within 45 days of purchase. Without receipt, we will only exchange for merchandise. Customer must pay for return/exchange shipping fees by enclosing credit card information. We do not refund for shipping fees. Please fill out your [MERCHANDISE RETURN FORM](https://go.navyonline.com/hubfs/Merchandise%20Return%20Form%2c%20ONLINE%20STORE.pdf) and send it to: **U.S. Naval Academy Store **Navyonline.com 571 Kingwood Street Annapolis, MD 21402-5053 Please allow three weeks for your exchanged item(s) to be shipped back to you, two billing cycles for a credit on your credit card statement, and three to four weeks for a refund check. Questions or comments about our store? Email us at [usnastore@usna.edu](mailto:usnastore@usna.edu). Read our [Privacy Policy](https://go.navyonline.com/privacy-policy). [![NABSD_NavyOnline_Logo_wTag_RGB_LowRes](https://go.navyonline.com/hs-fs/hubfs/NABSD_NavyOnline_Logo_wTag_RGB_LowRes.jpg?width=500&height=119&name=NABSD_NavyOnline_Logo_wTag_RGB_LowRes.jpg) ](https://go.navyonline.com/) [**](https://www.facebook.com/usnastore/?ref=aymt_homepage_panel) [**](https://www.instagram.com/usnastore/) ![Navy Online](https://go.navyonline.com/hs-fs/hubfs/Images/Logos/NAVY_LOGO_RGB_800.png?width=100&height=144&name=NAVY_LOGO_RGB_800.png) OPERATED BY NABSD | ALL PROCEEDS SUPPORT THE BRIGADE OF MIDSHIPMEN Copyright , U.S. Naval Academy Store, All Rights Reserved.